Frequently Asked Questions

No. Puzzles will not be displayed more than once on the nominated website during the subscription period.

Difficulty Selection is available for the Sudoku puzzle only. There are four difficulty levels available for play on the Sudoku puzzle.

Yes. Puzzle users can play up to four Sudoku puzzles per day by playing each of the difficulty levels provided.

For Crossword puzzles, users may select any or all of the previous week's puzzles in addition to the daily puzzle.

Sudoku dimensions - 435px x 500px Crossword dimensions - 468px x 500px Note: These dimensions can be modified within the code provided

No. All flash puzzle files are uploaded from our servers to minimise bandwidth costs to subscribers.

Yes. Custom skin designs are available on request. Our team of graphic designers can provide skins tailored to suit the specific design style of your website.

Solution Search can be tailored to promote a specific product or service. You choose the word or phrase, e.g. a new product, and create its webpage. Everyone who wants to enter your competition will have to visit and read the webpage in order to take part in the competition.

The puzzles might not display because you do not have the latest version of Flash player installed or you have JavaScript turned off. Possible solution #1: If you see a message requesting to install Adobe Flash Player, click 'Install'. This will update your Flash player to the latest version. Possible solution #2: Your Javascript might be disabled. To enable it: for Internet Explorer users click Tools>Internet Options>Security>Custom level, and scroll down until you see scripting. Ensure that active scripting is enabled. For Mozilla Firefox users click Tools>Options>Content then ensure 'Enable JavaScript' is ticked. Possible solution #3: Your ActiveX controls might be disabled. To enable them: Click Tools>Internet Options>Security>Custom level, and scroll down until you see 'ActiveX controls and plugins'. Under this subheading, ensure that 'Run ActiveX controls and plugins' is enabled or at least Prompt. If the puzzles are still not displaying, it is probable that you have another security measure preventing it, such as AntiVirus software, or a firewall.

This could be because you are experiencing a large amount of traffic on the website or your internet connection is not running at full speed. If this happens wait a few minutes and try again.

Some of the puzzles save your progress automatically when playing. This function sometimes prompts a window asking if you will allow it access to your computer. Clicking allow will only save your puzzle progress, if you choose disallow there is a chance the puzzle could not work depending on your security settings.

Our puzzles do not use any ActiveX controls; the prompt you receive in the yellow bar is an internet explorer security feature that sees Flash as an ActiveX control. The yellow bar displays when Flash upgrades itself to the latest version, if you disallow this you stop Flash from updating itself and stop the puzzles from working correctly.

To make Internet access more efficient, information is often saved in a "cache" either on your computer or at your ISP. Occasionally this can make it seem like a page or data file is staying the same, even though it has been updated at the source. We do our best to work around this by using various technical means, but in case your puzzles are not refreshing properly you can try clearing your local browser cache (or Temporary Internet Files, if you're using Internet Explorer), or waiting 6-12 hours and trying again. If these steps don't help, please contact us so we can investigate the problem.

No, your users never leave your website. You paste the puzzle code directly onto your own web page.

Two months' notice is required when canceling a website puzzle subscription

For competition puzzles, Solution Search lets you direct users to a specific webpage and control what the user reads there in order to enter the competition, creating an extremely powerful automated advertising tool.

The puzzle subscriber is responsible for any competitions using the website puzzles system. Lovatts Publications will accept no responsibility for competitions in regards to licensing or conditions. The subscriber will accept complete responsibility when ordering a competition. All subscribers are provided with the facilities to include their own custom competition terms and conditions from the competition management facility.

No, your puzzle will still be updated every day but the competition solution word or phrase will remain the same.

Yes, users will have the option of selecting any difficulty level for a competition Sudoku. You may permit users to submit one or multiple entries for each puzzle or difficulty level.

WSP will only store competition entry details for a three-month period after the end of the competition

Competition entry details can be downloaded in a Microsoft Excel format for up to three months from the closing date of the competition.

When a user completes the puzzle, the Solution Search screen pops up. The screen contains a question and a button linking to the webpage containing the answer to the question. This solution word or phrase must be typed into the Solution Search screen in order to enter the competition.